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Customer Service is Our Top Priority

We strive to ensure your home improvement experience is completed to your satisfaction. Our dedicated team is here to assist with any inquiries that you may have. A survey is sent to every customer upon project completion to monitor customer experience and Provider performance.

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Licensed Providers

All Providers we work with undergo an extensive certification process to ensure they are licensed, insured, and have a proven track record of trade experience. Additionally, Providers are required to wear an ID Badge that displays their certification while working at the customer’s home. Over 90% of Providers across the US do not qualify for our stringent certification requirements.

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Project Support

We help monitor your project from beginning to end, and have a Customer Solutions team available to answer any inquiries you may have. The Customer Solutions Team can be reached at 877-477-1121.

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Warranty Assistance

A one (1) year labor warranty is offered by our Providers. We ensure that our Providers honor their warranty.

Sam’s Club Home Improvement Services are powered by Confident Remodels, LLC and its affiliates (collectively, “Confident Remodels”). All products and services are offered, supplied, and performed by third-party authorized dealers (“Dealers”). All financing is through a third-party authorized lender. Confident Remodels, the Dealers, and the Lender are not affiliates of or endorsed by Sam’s Club. The Dealers are solely responsible for the products and services. The lending is solely responsible for the loan product. Sam’s Club has no obligation to perform any responsibilities of Confident Remodels, the Dealers, or the lender, and Sam’s Club does not guarantee the performance of Confident Remodels’, the Dealers’, or the Lender’s obligations. Sam’s Club Home Improvement Services is a trademark owned by Walmart Apollo, Inc. and its affiliates.
*10% Discount Off Dealer’s Everyday Price for Sam’s Club Members. Sam’s Club Home Improvement Services powered by Confident Remodels, LLC and its affiliates (collectively, "Confident Remodels") through third-party authorized dealers ("Dealers") provide Sam’s Club Members with a 10% discount off the Dealer’s everyday price (excluding taxes and permit fees) for comparable home installation products and services in the Sam’s Club Member’s service area as set forth on the Dealer’s invoice. In order to ensure that the Sam’s Club Member receives the Dealer’s Everyday Price, Confident Remodels continually analyzes the prices charged by the Dealer for both cash and credit purchases of comparable products and services in the geographic area that forms a 25-mile radius from the applicable Sam’s Club Member’s service location during the 90-day period prior to the invoice date. Every invoice will show the Dealer’s Everyday Price for the home installation products and services purchased and the 10% discount provided for being a Sam’s Club Member.
© 2023 Confident Remodels, LLC.